Developing a manual on Citizen Report Card on urban basic service delivery.

UN-HABITAT assigned a study to assess improvement in service delivery and satisfaction levels of citizens regarding the services of water supply, sanitation and solid waste management. Further, based on the process and techniques used for preparing the Citizen’s Report Cards in the four cities, a manual also developed.

The main objectives of the assignments were:

1. Assess quality of urban basic service delivery and citizens satisfaction levels for the same in the cities of Bhopal, Indore, Jabalpur and Gwalior and assess the changes in comparison to the findings of 2007;
2. Develop city specific CRCs; and
3. Develop a manual for preparing CRC on urban services to facilitate the process of preparing CRCs in other urban areas in India