Developing a manual on Citizen Report Card on urban basic service delivery.

NCHSE completed UN-HABITAT supported study of Citizen’s Report Card for four major towns – Bhopal, Indore, Jabalpur and Gwalior of M.P. The study aimed to have a systematic feedback on service delivery in four towns of MP with selected 4000 households regarding three main services – water supply, sanitation and solid waste management. Point out areas of concern related to usage, satisfaction level, service standards, etc. Suggest strategies for an appropriate civil engagement by city government and civil society. The perceptions of the households of fourcities clearly indicated that there is plenty of scope to improve upon the services of water supply, sanitation and solid waste management. Citizen Report Card (CRC) can be understood as a process to offer insight to provide citizen friendly urban governance to the State and Municipal authorities.